The
POLICY below govern the relationship between you, the
client, and us, KR Travel & Tours bound by all details contained
herein are, to the best of our knowledge, correct and it is
in good faith that we have published them.
Cancellation
And Refund Policy
CRP
- 1
Cancellation fee will be imposed
on confirmed reservation(s) that is cancelled.
CRP- 2
Cancellation of reservation occuring less
than 5 working days of your check-in date will be subject to
a charge of ONE room night + prevailing taxes, unless otherwise
stated; and reservation (s) for subsequent nights will be automatically
cancelled for no show. Guaranteed bookings are subject
to ONE night charge or FULL stay charge where applicable.
CRP- 3
NO SHOW will incur 100% charge. No refund
for unutilised nights, including those resulting from delayed
check-in or early check-out.
CRP- 4
To cancel, sign-in and check on My Itinenary
to view your reservation (s). Click on the CANCEL. You will
receive an email notification on
your cancellation.
CRP- 5
Changes of name (s) are not allowed once reservation
(s) has been confirmed. You have to cancel and make a fresh
reservation based on
prevailing rates.
CRP
-
6
KRTT will not entertain any complaint or refund
on unutilised hotel/service voucher received more than 30 days
after the date of check-in/service utilisation.
CRP- 7
Complaints must be reported to the hotel/service
provider on the spot. KRTT will not be liable for any compensation
for a problem which could be rectified during the client's stay,
has the hotel/service provider been made aware of it.
CRP- 8
Last minute booking (5 days prior to departure)
that is confirmed and subsequently cancelled, will incur 100%
cancellation charge.
CRP- 9
Cancellation of reservation occurring less
than 2 working days of prior to tour commencement or no show
will incur 100% charge. No
refunds for unutilized nights, including those resulting from
delayed check-in or early check-out.
Charges
for Super Peak Season
CRP- 10
Cancellation of reservation occurring less
than 7 working days prior to tour commencement will be subjected
to 100% ground arrangements charge.
CRP- 11
Cancellation of reservation for 5-star hotels
- occurring less than 14 working days prior to tour commencement
- will be subjected to 1
night room charge.
No
Show / On the Spot / Cancelled Trip
CRP- 12
No refund for cancelled trip, No Show or On
The SPOT once your booking is confirmed and full payment made.
